This is an NVQ for people in customer facing roles who are involved in some supervisory tasks.
Level 3 is designed for recognising existing competence for people already skilled in their role.
NVQ in logistics are work based learning qualifications designed to recognise and enhance the skills of persons from the logistics and transport sectors.
The aim is to on completion provide a recognised NVQ qualification to assist in their duty and role and provide a platform for future advancement.
Designed for:
- Persons engaged in various sectors of the transport industry, who wish to gain certification and have their competency recognised.
- New employees who have undergone basic training and who are now gaining industry experience with a view to gaining a recognised qualification.
- Persons wishing to gain a full understanding of the industry.
Candidates have the opportunity to develop skills within all aspects of industry which will assist in gaining the NVQ.
These may include:
- Loading and unloading of goods
- Storage of goods and materials
- Warehousing
- Resourcing materials and equipment
- Transportation of individual or multi drop loads Safety
- Delivery of goods internationally by road Quality
- Stock control and auditing stock levels
- Stock record keeping
- Planning
- Auditing stock levels
CORE UNITS
- Understand Customer Service to improve standards.
- Be totally up to date when quoting rules.
OPTIONAL UNITS
To include elements of level 2 Customer Service and in addition:
- Use customer service as a competitive tool.
- Deliver customer service in partnership.
- Organise, monitor and improve on delivery.
- Apply risk assessment.
- Process and action complaints.
- Work and promote improvements.
- Develop and improve yours and your team's service.
- Team Lead.
- Gather, analyse, interpret and action customer feedback.
Delivery & Assessment process »» |
