This is an NVQ for people who are in customer facing roles who wish to enhance their skill level. Level 2 has a focus on problem solving, the development of good customer service and the support of new customer support improvements.
NVQ in logistics are work based learning qualifications designed to recognise and enhance the skills of persons from the logistics and transport sectors.
The aim is to on completion provide a recognised NVQ qualification to assist in their duty and role and provide a platform for future advancement.
Designed for:
- Persons engaged in various sectors of the transport industry, who wish to gain certification and have their competency recognised.
- New employees who have undergone basic training and who are now gaining industry experience with a view to gaining a recognised qualification.
- Persons wishing to gain a full understanding of the industry.
Candidates have the opportunity to develop skills within all aspects of industry which will assist in gaining the NVQ.
These may include:
- Loading and unloading of goods
- Storage of goods and materials
- Warehousing
- Resourcing materials and equipment
- Transportation of individual or multi-drop loads
- Safety
- Delivery of goods internationally by road
- Quality
- Stock control and auditing stock levels
- Stock record keeping
- Planning
- Auditing stock levels
CORE UNITS
- The delivery of good customer service
- The provision of customer service within company guidelines and standards
OPTIONAL UNITS
- Recognise and deal with customer queries, problems and requests.
- Give customers a positive impression of you and your company.
- Promote additional products and services that your company offers to customers
- Accurately process customer information.
- Utilise IT to assist in your duty.
- Deal with customers both by telephone and face to face.
- Be reliable and accurate in your delivery of information.
- Develop customer service relations.
- Resolve customer problems.
- Support and develop customer service improvements.
- Develop personal performance through job role.
Delivery & Assessment process »» |
