This is a qualification designed for candidates who work in an office environment or are involved in administration. This qualification recognises the existing level of competence already delivered within the job role.

NVQ in Business Administration are work based learning qualifications designed to recognise and enhance the skills of persons involved in an office environment.

The aim is to on completion provide a recognised NVQ qualification to assist in their duty and role and provide a platform for future advancement.

The candidate is required to complete the Core Units:

Unit 1: Carry out your responsibilities at work
Unit 2: Work within your business environment

Optional Units:

Unit 3: Ensure your own actions reduce risks to health and safety
Unit 4: Manage customer relations
Unit 5: Manage diary systems
Unit 6: Organise business travel and accommodation
Unit 7: Deal with visitors
Unit 8: Process customer financial transactions
Unit 9: Operate credit control procedures
Unit 10: Store, retrieve and achieve information
Unit 11: Research and report information
Unit 12: Organise and support meetings
Unit 13: Use IT systems
Unit 14: Use IT to exchange information
Unit 15: Word processing software
Unit 16: Spreadsheet software
Unit 17: Database software

Delivery & Assessment process »»